Malaysia's First Robot Restaurant Server is in Ipoh, Perak
Established in 1958, Nam Heong is a highly popular kopitiam and traditional Chinese food restaurant in Ipoh, Perak. For years, Nam Heong has captured the hearts of many customers and has indirectly become an icon in the city of Ipoh.
Over the past few years, Nam Heong's business has grown significantly, opening 4 new branches across western Malaysia. These include Ipoh Soho (Jalan Sultan Iskandar Shah), Da Men Mall (Subang USJ 1, LG Floor), Starling Mall (Damansara Uptown, Petaling Jaya SS21, Ground Floor), and Pavilion Elite Mall (Bukit Bintang, Jalan 166, Level 8). Beyond being a destination for food lovers, the management of Nam Heong also aims to make their restaurant a place of nostalgia, offering more than just memories for the customers who visit. As the next step in achieving their vision, the Nam Heong restaurant in Ipoh Soho has become the first in Malaysia to feature a robot as a server. Customers will surely be amazed by the transformation brought about by this robot-serviced restaurant.
The latest innovation implemented by Nam Heong in 2018, using robots to take over server duties, has successfully captured the attention of netizens throughout Perak.
It is said that eight red and white robots are working as servers, programmed to deliver food to customers' tables along tracks designated by the management.
Despite this modern technology, customers still need to retrieve their own food from the tray carried by the robot once it arrives at their table. Therefore, the primary function of these robot servers is simply to transport food to the respective tables.
Upon arriving at a customer's table, the robot will greet them and ask them to take their food from the tray. Then, the customer must touch a sensor on the robot's arm to allow it to return to the waiting area before serving other customers. For the loyal readers of orangperak.com, please note that these robot servers can also speak in Cantonese and English. They will greet customers with phrases like "welcome, your food is served, enjoy your meal, I am currently operating, please place your order, and excuse me" in both languages.
A note for our Muslim readers: Nam Heong restaurant does not offer a halal menu for Muslim customers.
