Do Government Employees Never Check Their Department Emails?
Following a complaint from one of our users at orangperak.com, we are sharing this for public awareness as this issue has been ongoing for a long time and has not been taken seriously by any department, even though it may seem trivial. This matter has been raised many times, yet there is still no effort to encourage more frequent use of email. It is truly saddening that while the government is moving towards transformation and advancing in technology, government employees remain indifferent and unprofessional in their work.
Regarding this public complaint, we at orangperak.com are certain that many are fed up with dealing with most government departments. We want to emphasize that this article is not published to attack any government department, but to make these departments aware of what is happening within their organizations, which may not be reaching the higher-ups. What is happening is that most email addresses displayed on department websites receive no response at all, and sadly, some email addresses listed do not even exist. It raises the question from the public who wish to use email, which is said to be more effective: what is actually happening on the department's side? Do government officials not check their emails at all? Here, we list some theories and possibilities as to what might actually be happening.
- Completely unaware of the email's existence
- Completely unwilling to pay attention to the email
- Forgot the email password
- Email inbox is full
- Email storage capacity is too low
- No individual assigned to monitor the inbox
- .. and perhaps there are other theories you can share in the comments section
Below, we include a complaint received from Freddie Aziz Jasbindar from Parit, Perak, for all loyal readers of orangperak.com, and we hope this message reaches the appropriate parties. If you feel this matter is worth highlighting and you support this complaint, please share your positive views in the comments section so that this issue can gain the attention of the relevant authorities.
"The other day, I checked the directories of several department websites for my own affairs. Alhamdulillah, they are advanced. They have beautiful websites, emails, and even faxes. I chose to use email because it is the easiest and most relevant process in this day and age. I started sending emails, nearly 100 of them, early in the morning between dawn and before office hours at 8 a.m. I thought that once they started work, they would surely check and reply to my emails. But I knew that out of those hundred-plus emails, I only expected about 10 people to reply. I waited until the evening, and then two or three working days passed, and it turned out my assumption about government employees having email was wrong. Not a single person replied to my emails. Come on, this isn't a personal email; this is an agency or department. I called a certain department randomly at 4:30 p.m. to ask if they had received the email. It was tragic! They said they didn't check their email and asked if I could fax it instead. What era are they living in to still be asking for faxes? I got angry and told them, 'Forgive my rudeness, sir, but if you don't want to work, it's better to resign and give the opportunity to others who actually want to work. In my village, there are many university graduates who are unemployed and waiting for job vacancies. You are supposed to facilitate the public's affairs, not make them difficult. Because of your attitude, the public will hate the entire agency and department, and indirectly harbor resentment toward the central government.' The implementation of email usage in Malaysia for daily dealings with the government is still at a pathetic level. This is because the individuals entrusted with managing department emails are either not knowledgeable and not serious, or perhaps no one is actually assigned to manage them at all. The implementation of email services and department websites, and the existence of systems that are supposed to make things easier, are actually just a hassle. Building websites, email services, and systems—these all cost money. But when they are not implemented well, it is a clear waste. I know how to value the loss because I know the actual costs of implementing all these websites, emails, and systems. I'm not trying to brag, but this is my line of work. So, I feel angry when things are available but not used properly. Websites are not updated, emails are not replied to, and systems have errors everywhere. Come on. Just resign and give the opportunity to others; there are many people who want to work." - public complaint
All officials and employees in every government department must take this issue seriously and take appropriate steps immediately. The government has provided the tools, but if employees do not use them well, it is an unhealthy situation that can provoke the anger of users who prefer to use email services. If a certain department does not want to use email services at all, it is hoped that you will update your department's website and remove the email addresses displayed there.
